An exception moves through an inbox, ERP queue, spreadsheet tracker and several approvers. Staff repeatedly search purchase orders, receipts and supplier correspondence before deciding what happened.
← Process Intelligence Map
PROCESS INTELLIGENCE / 02 HOW WORK FLOWS
Current Process.
See how the work actually happens — not only how it was documented.
The current process reveals where value is lost and where change is genuinely needed.
Current Process maps the real flow from trigger to outcome: activities, decisions, queues, hand-offs, roles, systems, spreadsheets, documents and data used at each point. We compare documented procedures with observed work and exceptions, because manual workarounds and informal decisions often contain the most important dependencies. The result is a shared view of how work moves today and who is accountable for it.
We then quantify waiting time, touch time, rework, error, cost, variation and risk, and challenge every activity before choosing a tool. A step may be eliminated, simplified, handled by deterministic automation, augmented with AI or deliberately retained as human work. This prevents the organisation from using AI to reproduce an inefficient process and focuses investment on the few changes with credible value.
Finance · invoice exceptions
The same example follows the complete map so each dependency remains visible from outcome to pilot evidence.
Remove duplicate logging, simplify the hand-off, keep approval decisions human and identify evidence gathering plus mismatch classification as the strongest AI-supported opportunity.
Data makes it possible. People keep it accountable.
Evidence required at this step
Process volumes, timestamps, queue and rework history, decision outcomes, roles, systems, documents, data sources and representative exception cases.
Open the AI-Ready Data step ↗Who decides
People who perform and own the work validate the map, including unofficial workarounds, material exceptions and the activities that must remain human.
Open the Human Control step ↗WHAT THIS STEP PRODUCES
- 01Validated current-state process map
- 02Friction, value and risk baseline
- 03Eliminate / simplify / automate / augment decisions